ORDER CHANGING QUESTIONS:
Can I place my order over the phone?
Not currently. Shopping Lifetime has been developed as an online experience, and we can only process orders made via the website.
Can I make changes to my order once it’s been placed?
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
Can I re-order for my wrong size or color or others?
Yes. You can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via email@example.com. Do not forget to mention your order number when contacting our support team.
For wrong address, can I change this?
As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to firstname.lastname@example.org and we will take care of it.
Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
For changing my mind, can I still cancel my order?
As long as your items are not in print yet, you can still cancel your order. When your item is "in print" we cannot cancel anymore since they are already being made. To cancel your order mail us at email@example.com. Use "Cancel order #ORDERNUMBER" and we will take care of it.
I never received a confirmation email. What should I do?
Your order was never actually placed and processed. You have entered an incorrect email address with your order. If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email our customer service department:
RETURNS AND REFUNDS CHANGING QUESTIONS:
IF YOU NEED TO RETURN, EXCHANGE OR REFUND YOUR ORDER, PLEASE READ THE FOLLOWING INSTRUCTIONS CAREFULLY. IF YOUR REASON FOR RETURN SATISFIES THE BELOW CRITERIA, YOU CAN EMAIL OUR TEAM HERE: firstname.lastname@example.org
Reasons why you want to return or exchange your order:
A change in size or color:
It happens that you make a mistake. We are all human right. Please insert a note that states which size you would like and we will send you the correct one.
You received the wrong item:
We are all human right. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
You received a damaged item:
In this case you do not need to return the item. You can keep it, The only thing we need you to do is send us a support email (email@example.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
-The item(s) must be unworn and unwashed.
- The item(s) should be in the original state
- The item(s) are returned within 30 days after you received them.
Returns must be in brand new condition, with original packaging and proof of purchase.
DELIVERY CHANGING QUESTIONS:
How long time will take for delivery?
We take about 2 - 4 weeks for US and 2 - 6 weeks for International delivery.